About the project: We have multiple projects in the FSI industry—banking, insurance, and asset management—with use cases related to front-office optimization, such as customer support and call centers using chatbots and voice solutions. We also handle back-office optimization, like document workflow and OCR-related automations. Objective KPI: - Ensure deploying developed in-house AI and solutions on 80% of the projects - Maintain customer satisfaction index (CSI) at 100% Areas of Responsibilit…